All-round service for all buses of the Mercedes-Benz and Setra brands: That’s the promise of Omniplus, the service brand of Daimler Buses. With more than 600 Support Points in Europe, Omniplus is a Europe-wide and bus-specific service network. Innovative services are continually being added to the scope on offer. The new Omniplus On portal integrates existing and new services. Thanks to Omniplus On, service has gone digital and a whole range of totally new possibilities have been opened up to bus companies and drivers alike.
Omniplus On: four pillars for maximum availability, fleet management and replacement parts procurement
Omniplus On stands on four pillars:
- “Omniplus On advance” ensures bus companies enjoy maximum availability of their fleet, for example thanks to the Omniplus Uptime service for monitoring vehicle systems in real-time
- “Omniplus On monitor” brings together telematics services for efficient fleet management
- “Omniplus On drive” assists the driver, for example, in carrying out the prescribed daily departure checks
- “Omniplus On commerce” enables bus firms to enjoy a rapid and targeted purchasing process around the clock, for example for replacement parts from the Omniplus eShop
Customers of the current model variants of the Mercedes‑Benz Citaro, eCitaro, Conecto and CapaCity, the current Mercedes‑Benz Tourismo and all Setra touring buses from the ComfortClass 500 and TopClass 500 model series benefit from Omniplus On. From this year, all of these buses have been equipped as standard with the “Bus Data Center” telematics box. This serves as the transfer unit for various pieces of data.
Omniplus On advance: Omniplus Uptime for maximum availability
A bus can only earn money if it’s actually in use. And that’s where the forward‑thinking Omniplus Uptime service comes in. With the Uptime service, Omniplus is demonstrating new networking possibilities. Omniplus Uptime creates transparency about the technical condition of the fleet, creates planning security, prevents downtime and thus overall ensures increased vehicle availability.
Omniplus Uptime continually checks the status of the vehicle systems in real time. That includes all of the technology equipped with sensors whose data is able to be called up in the data bus system. In all, Omniplus Uptime monitors around 30 components and functions.
The data is continually analysed and interpreted on a Daimler server. If a need for repair or maintenance work becomes apparent, the information is automatically transmitted to the bus company and, depending on the urgency, also transmitted to the authorised service support point. In this way, any repairs required can be combined with the maintenance work.
If there is a risk of downtime as a result of an acute technical malfunction, the customer is called by the Omniplus 24h Service within minutes and also informed via the Omniplus On portal. Associated with that is a specific set of qualified recommendations for action. If required, Omniplus can search for a workshop and organise the repair work. In this way, an unplanned stop can be prevented or reduced to the bare minimum.
Omniplus Uptime also makes visible things which may have been missed, for example the particle filter regeneration which hasn’t been carried out or the tyre pressures which are permanently too low. Such aspects also result in recommendations for action.
Please click here to view the full press release.
SOURCE: Daimler
