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Mahindra inaugurates state-of-the-art training facility in Kolkata to strengthen service excellence

Mahindra Institute of Learning Excellence (MILE) expands its capabilities to enhance customer experience in East & North-East India

Mahindra, today has reinforced its commitment to service excellence and technical training with the inauguration of a state-of-the-art training facility at Automall, New Town, Kolkata—the automotive hub of the Kolkata Metropolitan Area. Spanning 12,000+ sq. ft., the Mahindra Institute of Learning Excellence (MILE) will play a crucial role in enhancing the technical expertise of the Mahindra Channel Partners, International Distributors, and Fleet Owners.

Designed to meet the growing needs of India’s evolving automotive landscape, this facility will ensure superior after-sales support and a seamless ownership experience for Mahindra customers, particularly in the East and North-East zones.

This training facility is designed to cater to the evolving automotive landscape, including the latest advancements in electric mobility and next-generation vehicle technologies. The modern, fully-equipped facility offers:

  • Training capabilities for Mahindra’s Electric Origin SUVs, ensuring service teams are well-versed in INGLO electric architecture, MAIA intelligence, battery technology, and advanced diagnostics.
  • A total training capacity of 100+ participants simultaneously, enabling large-scale skill development.
  • Prime location in Kolkata’s automotive hub, ensuring ease of access for participants from across the region.
  • Five+ demonstration bays, providing hands-on, experiential learning in real-world scenarios.
  • Modern collision repair amenities, equipping technicians with specialized training in body repairs, structural integrity, and accident damage assessment.
  • Dedicated aggregate overhaul sections, covering engines, transmissions, axles, differentials, automatic transmissions, and electronically assisted transmissions (EATs) for BS6 and 6.2 compliance.

By integrating electric vehicle training modules alongside conventional powertrain servicing, Mahindra is preparing its service network for the future of mobility. This expansion reflects the company’s long-term commitment to technical excellence, after-sales innovation, and customer-centric solutions.

SOURCE: Mahindra

https://www.automotiveworld.com/news-releases/mahindra-inaugurates-state-of-the-art-training-facility-in-kolkata-to-strengthen-service-excellence/

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