The awareness of last-mile delivery has swelled as nationwide lockdowns encouraged a surge in online shopping, but the hype is more than justified. Taking a parcel from a distribution centre to a consumer’s front door is the most inefficient and expensive part of e-commerce, and thus interest in alternative solutions is warranted even without the COVID-19 pandemic.
Regardless of whether disruption comes from new entrants or established giants, the operation must be productive, reliable and affordable. By Freddie Holmes
