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OEMs take note: car buyers unimpressed with online/offline experiences

Vehicle manufacturers and dealers must do more to optimise sales in a digital car market, writes Accenture’s Christina Raab

Digitalisation is helping the automotive industry sell new cars, as vehicle manufacturing strives to give consumers more of what they want in an in-car connectivity experience, while the Web and other digital channels make car-buying decisions easier. Yet, many on the automotive retail side are failing to maximise sales, according to new Accenture research.

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https://www.automotiveworld.com/articles/oems-take-note-car-buyers-unimpressed-onlineoffline-experiences/

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