Bosch substantially enhanced its trouble ticket system providing automotive workshops with quick and practical support in case of problems related to diagnoses or repairs. The new quick and easy-to-use system known as ”Bosch ServiceAccel” is now available for workshops with a subscription to Bosch Esitronic workshop software including support by the technical hotline.
In case a workshop employee does not make any progress with troubleshooting on a customer vehicle or if he needs support regarding a repair problem, the ServiceAccel trouble ticket system allows him to search the knowledge database for possible solutions as a first remedy. This database is updated regularly – and thus growing constantly – by adding current problems occurring in everyday workshop life. Often, mechatronics already find a suitable remedy having a look at the database. In addition, the system also allows quick and easy creation of trouble tickets allowing him to explain his problem. Shortly after, the Bosch hotline experts will then provide a solution for the problem. By means of the “How2Fix” app, the new ServiceAccel trouble ticket system can also be used on mobile devices such as smartphones or tablet computers.
New user interface with neat and clear design
Using the new system, inquiries concerning vehicle repair or Bosch products can be made both faster and easier. As early as placing his request, the user can choose between product, car or commercial-vehicle inquiries. The new user interface with its neat and clear design is willingly simple. Therefore, it provides a quick overview and eases the operation. Attachments can now be added to the ticket via drag & drop. The search function has been improved ever further. It eases the selection of vehicles and components and consequently also the ticket creation. More importantly, the new ticket system has now been optimized for use on different devices reaching from PC to tablet computer and through to smartphones. This allows mobile access to tickets, documents and comments.
At the same time Bosch also reworked the “How2Fix” app. Combined with ServiceAccel, it provides the user with global access to information concerning different hotline areas – such as diesel and electronics – as well as information stored on the knowledge database – anytime and anywhere.
Users already registered for the Bosch technical hotline and the former Trouble Ticket System are automatically transferred to the new ticket system. They can log in using their accustomed user data. The “How2Fix” app is free of charge and available for both iOS and Android devices. In order to use it, however, a valid hotline subscription and the login data for the trouble ticket system are required. The updated ticket system is easily understood and can be used intuitively. In case there are any questions after all, a manual explaining the different system features is available right after logging in.
