Mitsubishi Motors North America, Inc. (MMNA) is launching Shuttle OnDemand, a comprehensive service management platform powered by Solera’s RedCap. As the global leader in vehicle lifecycle management, Solera provides advanced technology solutions that streamline dealership operations and enhance service efficiency. Shuttle OnDemand enables Mitsubishi dealerships to manage customer transportation, service logistics, and payments—all within a single, easy-to-use platform.
Shuttle OnDemand is a fully integrated system that will help Mitsubishi Motors dealerships manage every aspect of their service department—from shuttle services and parts delivery to pickup and drop-off logistics, payments, customer messaging, and appointment scheduling. Solera designed its solution to boost efficiency, maximize service revenue, and improve the overall customer experience without adding operational complexity.
“As dealership service departments work to keep up with growing customer expectations while tackling staffing shortages, they have a great opportunity to streamline operations and improve the service experience,” said Alberto Cairo, CFO and Managing Director at Solera. “We are pleased to partner with Mitsubishi to bring these benefits to their network, empowering dealers with cutting-edge solutions to enhance service operations and customer satisfaction. Shuttle OnDemand is more than just a logistics tool—it’s a comprehensive fixed ops management system designed to drive efficiency, boost profitability, and modernize dealership service centers.”
Shuttle OnDemand: A complete fixed ops solution
Shuttle OnDemand provides Mitsubishi dealerships with a single, streamlined platform to optimize service operations, workforce efficiency, and customer satisfaction. Key capabilities include:
- Shuttle Service Coordination – Automates scheduling and routing for dealership shuttles, ensuring seamless transportation for customers.
- Parts OnDemand Integration – Connects service departments with real-time parts availability and delivery, reducing service delays.
- Pickup & Delivery – Enables easy scheduling and execution of customer vehicle drop-off and return, improving service retention.
- Integrated Payments & Messaging – Facilitates secure transactions, automated invoicing, and real-time customer communication for a frictionless service experience.
- Operational Insights & Reporting – Provides dealers with actionable data to improve efficiency, track service center performance, and enhance customer satisfaction.
Driving dealer profitability & customer retention
By consolidating multiple service functions into one intuitive platform, Shuttle OnDemand helps dealers:
- Increase Service Revenue – Higher appointment completion rates and streamlined logistics drive fixed ops profitability.
- Improve Customer Satisfaction & Retention – A modernized service experience keeps customers engaged and loyal to the dealership.
- Enhance Operational Efficiency – Automation reduces administrative burdens, allowing service advisors and technicians to focus on core tasks.
- Reduce Service Delays – Integrated scheduling, parts delivery, and messaging ensure faster turnaround times.
Dealer training & adoption
To support a smooth rollout, Mitsubishi Motors will host a Shuttle OnDemand dealer training session. This session will equip dealers with best practices for maximizing Shuttle OnDemand’s capabilities, improving operational efficiencies, and delivering an elevated customer experience.
Solera’s commitment to fixed operations innovation
The launch of Shuttle OnDemand underscores Solera’s dedication to modernizing fixed operations technology, providing dealers with intelligent, scalable solutions that drive revenue and efficiency. Solera continues to expand its leadership in dealership service solutions, ensuring that OEMs and dealers can deliver best-in-class customer experiences.
SOURCE: Solera
